Should you ever need to restore your full account, JetBackup 5 provides a convenient way to do this and the steps will be outlined below.
If you're instead looking for an option to restore a single site or specific files through JetBackup, use the following guide: Restoring Specific Files Using JetBackup.
If your account is still using an older version of JetBackup, the steps to find the tool and restore a full backup will be similar. If you have any issues restoring a full backup in an older version of JetBackup, just contact our support team for help.
Navigating to your Backups
First you'll want to log into your cPanel. This is easily done through your Client Area and then clicking on cPanel along the top menu bar or in the Products/Services section.
In cPanel, you'll find JetBackup 5 under the FILES section.
Click the JetBackup 5 icon. You'll notice several different options for restoring backups. We're interested in the Full Backups box. Click on Full Backups.
Restoring a Backup
You'll now have access to a listing of the backups which can be used to restore your account. Backups are captured regularly on a set schedule so there will always be an updated selection.
Click on the date of the backup you want to restore and then click the now-highlighted RESTORE button at the bottom of the list.
Note that this will not automatically start an account restore. You'll need to confirm the restore by clicking Restore Selected Items in the pop-up window when prompted. If you change your mind, you can always click Cancel and choose another backup.
Once added to the restore queue you'll see a confirmation message.
You can track the progress of the restoration through the Queue section which is available under JetBackup > Queue.
When the task has finished it will show as Completed.
Congratulations! You've restored your account.
If you run into any issues along the way, please submit a support request and we’ll take a look.