If you have a domain through Reclaim Hosting that you would like to connect to an environment in Reclaim Cloud, you can do so by managing DNS through your cPanel or Client Area.
Determining what DNS records to use
You can point your custom domain to Reclaim Cloud by using either an A record or CNAME record. Here are a couple things to note in order to determine what records you should use:
- Using A Records is preferred, given there are less restrictions to get up and running. Even still, please note that A records need a dedicated IP address associated with the Reclaim Cloud environment. These aren't always included in environments by default, but you can add one following this guide.
- CNAME records can only be used for subdomains. CNAME records also require an extra step to "bind" the domain in your Reclaim Cloud dashboard, which will be covered below.
Managing DNS Records in cPanel
If you have a hosting plan with Reclaim, and your domain is on your account as the primary domain or an addon domain, you can edit the DNS records through your cPanel > Zone Editor.
- Additional Reading: DNS Zone Editor and Record Types
Updating an A Record in cPanel
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In the name field, put the domain or subdomain you would like to use
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TTL is Time To Live, a setting that tells the DNS resolver how long to cache a query before requesting a new one. This setting is typically set to 14400 seconds (4 hours).
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In the record field, enter the external IP address for your Reclaim Cloud environment. This can be found in Reclaim Cloud by expanding your application server (load balancer) node. If your environment does not have this IP address available, reference this guide to add one.
Updating a CNAME Record in cPanel
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In the name field, put the subdomain you would like to use
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TTL is Time To Live, a setting that tells the DNS resolver how long to cache a query before requesting a new one. This setting is typically set to 14400 seconds (4 hours).
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For the record enter the environment URL for your Reclaim Cloud instance, such as env-7884442.us.reclaim.cloud.
Managing DNS Records in Client Area
If you only have a domain name through Reclaim with no additional hosting plan, you will use your Client Area Portal to manage DNS records.
- Additional Reading: Managing DNS Records through the Client Area
There you will be able to update DNS records in Client Area, similarly to how you might manage records in cPanel.
Updating an A Record in Client Area
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In the Hostname field, put an @ if you want to use the root domain, or type the subdomain you would like to use.
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In the IPv4 Address field, enter the external IP address for your Reclaim Cloud environment. This can be found in Reclaim Cloud by expanding your application server (load balancer) node. If your environment does not have this IP address available, reference this guide to add one.
Updating a CNAME Record in Client Area
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In the Hostname field, type the subdomain you would like to use
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In the Canonical Name field, enter the Environment URL for your Reclaim Cloud instance.
CNAME: Binding Domain within Reclaim Cloud
If you’re using a CNAME record, remember that you will need to additionally bind the appropriate domain name to the environment:
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Within the Reclaim Cloud dashboard, click the Settings button (the wrench-in-gear icon) for the environment you need to bind a domain name.
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Under the Custom Domains tab > Domain Binding section, specify your subdomain select Bind.
Note: It may take up to several minutes until the new URL settings will take effect.