Standard Support Services

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"I have a Shared Hosting Account. What support can I expect from Reclaim Hosting?"

When determining whether or not Reclaim Hosting services are right for you, it's important to know exactly what you can expect when issues arise and you need to additional help. Our standard support includes the following:

  • Account Management, Billing, and Ownership,
  • Login Issues and Password Resets
  • Assisting with Add-on Domains
  • Assistance with Installing WordPress and other Installatron Applications
  • Troubleshooting FTP and basic features in cPanel

Feel free to reach through our testimonials to get a sense of what people are saying about our support services.

 

"I just submitted a ticket. When can I expect a response?"

Reclaim Hosting's Business Hours are 8am - 5pm EST, Monday-Fridays. While Shared Hosting customers are not promised a guaranteed response time, we try our best to aim for responding within an hour during business hours, and within 24 hours on weekends and recognized holidays. Customers with a Service Level Agreement will be prioritized in the support ticket queue. 

 

"I'm interested in additional support services from Reclaim. What are my options?"

If you have a shared hosting account and are looking for more consultative support, malware removal and monitoring, software configuration, escalated one-on-one support, etc. then Professional Services may be right for you. 

If you are considering additional support services for a Domain of One's Own or Managed Hosting setup please contact us for more information about your needs. 

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