Of course we’re sorry to hear that you want to transfer your domain name away from Reclaim Hosting. Performing the following steps will ensure your transfer completes successfully.
Domains are by default locked at the time of registration to protect the domain from being transferred away without your permission. Additionally ICANN requires that all new domain registrations and transfers be locked for 60 days. As long as the domain has been with Reclaim Hosting for more than 60 days it can be unlocked.
- Log in to your client area at https://billing.reclaimhosting.com/
- Go to Domains / My Domains
- Click on the domain you wish to unlock in order to go the domain management interface.
- From this domain management interface you will find a tab called Registrar Lock that will show you the current status and allow you to toggle the lock on or off.
We also need to turn off ID Protection. This is done by clicking Disable under the Addons tab.
The final step is to obtain the EPP Code. A domain authorization code (also referred to as an EPP Code) provides an extra level of security for the domain name registration. This code is unique to each domain name and is assigned by the registrar at the time of registration. It is basically a password ensuring that only the domain owner can initiate the transfer.
Get EPP Code is an option in the left-hand Manage Domain menu, near the options for Addons and Registrar Lock.
You will now be shown the EPP Code which can be used at the new domain registrar to initiate the transfer over to them. Please be aware that this can take 5-7 days.