Here are a few common tricks for various issues you or your users might run into using cPanel and WordPress. If you need further assistance or have a question about an issue not covered here, you can always contact our Support team - we're happy to help!
Issues accessing website
The following tips can help if a user reports that they are having issues accessing their website, whether trying to log into their site's dashboard or getting their content load on the front end.
1. Changing your login credentials
Reclaim Hosting has tried to eliminate the complications of having multiple passwords for DoOO users by having one set of credentials that logs users straight into their cPanel. However, a lot of folks want to bypass cPanel altogether and log straight into their WordPress dashboard. This is fine, but occasionally different passwords get lost in the mix.
If a user repeatedly goes to their /wp-admin link and unsuccessfully attempts to log into their site multiple times, then before they know it our firewall will have detect too many failed logins and the user will be locked out. (Five attempts within three minutes will result in a temporary block for 30 minutes.)
So before a user gets locked out of their website, here’s a reminder on how to reset your WordPress password (or any other application) within the cPanel:
First, go to the user’s cPanel and click the title of the application install that they’re trying to access. You will see the Overview tab for the application and in that tab is an Administrator Password field.
Type the new password in the Administrator Password field, scroll down to the bottom of the page and click Save All to update the password for the admin user.
2. Finding your IP address
If resetting your WP password doesn’t work and you still find yourself unable to access your site, it is likely that you’ve been blocked by our firewall. If this is the case, Reclaim Hosting support will need to whitelist your IP address so we can prevent this from happening in the future. Another indication that your IP is blocked would be seeing this when you go to the domain:
To find the IPv4 version of your IP address, go to the following link: https://ip.reclaim.hosting/.
Then send a support ticket to support@reclaimhosting.com with the IP address you see there letting the team know that your IP has been blocked.
It is helpful to know your IP address for other issues too, so this is something that is handy to know how to find!
3. Clearing your Cache
Another great trick to keep in your back pocket is knowing how to clear your browser cache & your network cache (there’s a difference!). This may sound simple, but many times it does the trick.
For example, sometimes users will sign up for an account, install WordPress, and then see the generic school splash page instead of their WordPress site, or maybe they have made a few updates to their site but they are still seeing the generic Wordpress theme. In these cases, it is likely that the user is seeing a cached version of their site and clearing their cache will allow them to see the updated pages.
Clearing your browser cache can also be helpful to erase saved login credentials as well, but be careful because it will also erase saved legitimate credentials as well so you'll need to log back into services you may have been logged into already.