BYU Domains to Reclaim Hosting: Everything you need to know

Welcome to Reclaim Hosting! We’re so happy to have you continue hosting with us. As you navigate through your account, here's a list of what has changed: 

 

Logging In

To begin, you will want to log into your new Reclaim Hosting Client Area Portal at the following URL: https://domains.byu.edu/manage/clientarea.php. Please note that the first time you log in, you'll be required to reset your password.

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Client Area

After logging in, you'll now be able to navigate through your new Client Area Portal! You’ll be able to manage your billing, hosting plan and domain registration from here. You can access cPanel directly in the Client Area as well, or submit a support request to Reclaim Hosting.

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You can read about the Client Area and cPanel basics Reclaim Hosting’s Help Center for more information. As you're reading through other documentation, please note that your Client Area portal will look a bit different for now, but we'll be working to standardize this in the coming months.

 

Billing

As Reclaim Hosting takes over ownership and support of BYU Domains, your cPanel account(s) will incur an annual hosting charge. Reclaim Hosting’s plans start at just $30/year, and you can learn more about those here

Additionally, all Top-Level Domains (i.e. .com, .org, .net) are $15/year. You can learn more about Domains at Reclaim Hosting here

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Your first annual invoice will be delivered to you on January 3, 2022, and will be based on the amount of storage you’re using. You can compare and contrast our shared hosting plans here.

If you are unsure of how to pay your invoice, please follow these steps

 

Reclaim Hosting Support

At Reclaim Hosting, we offer a wide range of support through our Help Center and Community Forums. And we’re even on Twitter if you want to get in touch with us there. Click here to find out more about what’s covered under our support services.

 

General FAQs

Will I need to move my site to a new server?
A: No, your account will not be moved to a different server. Everything will remain the same in that regard.
How much will my hosting plan cost?
A: This depends on the amount of space your account is currently using. You can find your storage under “Disk Usage” in your cPanel. You can compare plans on here to find the cost.
I really just want to keep my site content, but I don’t want to pay the extra $15 for the domain. Is that possible?
A: Yes, of course! Reach out to us and we can adjust your renewal invoice. All Reclaim Hosting customers can set up free subdomains at any time.
I don’t want to continue my hosting account. What can I do?
A: You can let the account expire naturally by leaving your invoice unpaid. To expedite the process, please request cancellation by getting in touch with Reclaim Hosting support or by following these steps.
Do you offer phone support?
A: We do not offer phone support at this time. Reclaim Hosting is a small crew of folks supporting a large community of students and educators. Given the nature of our support, we tend to send a lot of screenshots and visuals that can be difficult to relay over the phone. Interested in phone support? Read more about Professional services.
Do you offer Automatic Payments?
A: Unfortunately we do not offer automatic payments at this time. We do always send an invoice 30 days before renewal along with several notifications leading up to the due date, but we refrain from charging cards automatically since we work primarily with students and educators. We're considering adding an opt-in option to our payment gateway in the future, and you're welcome to let us know your thoughts in the Feature Request section of our Community Forums.

More questions? Please contact us.

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