Understanding Backups

Reclaim Hosting takes regular backups of all user accounts and holds onto them for thirty days. This provides insurance for students/faculty who are looking to experiment with their site without fear of losing their content. This also comes in handy if a software update were to break a site, for example.

While reaching out to Reclaim Support for a full backup is always an option, this quick tutorial explains the multiple ways that you can generate/upload backups yourself right within your cPanel.

Generating a Backup

  • For a full manual cPanel backup, head to the Files section of cPanel, click on the Backup icon.


  • Under Full Backup, click Generate/ Download a Full Website Backup.


  • On the next page, select the Home Directory option from the Backup Destination drop-down menu.
  • For Email Address, select whether or not you wish to receive an email notification once the backup is complete. (You may also change the notification email address in the provided field if you wish.)
  • Click Generate Backup.


If you’d like to generate your own set of backups regularly and use Installatron application(s), follow this guide: Alternative Backup Options in Installatron

Restoring Backups

Uploading a Backup file

If you want to upload your own backup file, do so by logging into cPanel > Backups. Scroll down, select your file in the Restore a Home Directory Backup and click upload:



If you want to restore one of Reclaim Hosting’s backups, you can do so by pulling a copy from JetBackup, an icon located in your cPanel.


These backups include anything from the entire account all the way down to individual files. You can find our guide on restoring via JetBackup here.

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