What is Professional Services?
Professional Services is an optional support service that is available to all Shared Hosting Customers. Shared Hosting accounts will come with Standard Support Services by default, but sometimes a little extra guidance and support can be helpful!
Professional Services will be useful for folks that are looking for malware removal and preventative maintenance, site consultation and configuration, and guaranteed response times with a Service Level Agreement. Sites with Professional Services will also be moved to one of our low-tenant, VIP servers that's been highly optimized for speed and performance.
Compare and Contrast
You can view the full benefits of Professional Services below:
| Standard Support | Professional Services |
| Password Resets | ✓ | ✓ |
| Investigating Site Errors | ✓ | ✓ |
| Assisting with Add-on Domains | ✓ | ✓ |
| Installing WordPress and other Installatron Applications | ✓ | ✓ |
| Troubleshooting FTP | ✓ | ✓ |
| Configuring Application Settings | ✓ | |
| Installing and Configuring Software outside of Installatron | ✓ | |
| Malware Removal & Preventative Maintenance | ✓ | |
| Escalated 1-on-1 Calls | ✓ | |
|
Service Level Agreement & VIP Low Tentant Server |
✓ |
Pricing
Professional Services is $50/month, charged annually, and does not include the cost of your hosting plan and/or domains. If you are an existing Reclaim Hosting customer and would like to add Professional Services to your account mid-billing cycle, not a problem! The added cost of Professional Services will be prorated to your next renewal due date.
